The captain of a hovercraft was forced to suspend a crossing because two passengers refused to wear face masks.
Police were called when service from Southsea to Ryde on the Isle of Wight was interrupted when the couple became “verbally abusive,” Hovertravel said.
The firm banned them and canceled their travel cards for violating its policy of abusive behavior on the 5.30pm BST service on Friday.
Anyone traveling on public transport in England must wear a face covering.
Hampshire Constabulary said the police spoke to the couple when they arrived in Ryde after the crossing resumed.
The argument was apparently about one of the passengers wearing a mask with a broken strap, said a police spokesperson.
No formal complaint was lodged and the officers noted that the passengers were no longer authorized to use the service.
Under the rule, which came into effect on June 15, uncoated passengers will be asked to wear one, or their faces will be refused on board or a fine of £ 100.
Hovertravel said: “Staff have spoken to these customers on several occasions, explaining the reasons and encouraging the use of face covers.
“The master stopped the hovercraft during the crossing to reiterate the regulations but was forced to intensify the process by involving the police to enforce the rules.
“Customers have become verbally abusive and Hovertravel has therefore followed its zero tolerance policy for abusive behavior by canceling the travel cards of both customers.”
People with certain health conditions, people with disabilities and children under the age of 11 are exempt from the rule.