It is known that Hana Bank has received a request from the Financial Supervisory Service to improve the ‘request for rate reduction’ system. The right to demand a lower interest rate is the right of a borrower to demand a lower interest rate against a financial company on the basis of improving credit conditions.
On the 30th, in the financial sector, the Financial Supervision Service found unreasonable points in record management and computer control related to the operation of the interest rate cutting system in a recent inspection of Hana Bank, and ordered work procedures to be improved.
As a result of the inspection, Hana Bank did not have standards and procedures in place to confirm that all the supporting documents relating to the request for an interest rate cut and the results of the examinations had been received There was a possibility that the cuts are reduced.
Accordingly, the Financial Supervisory Service asked for improvements in business procedures, such as computer control to ensure that the preferential interest rate provided when dealing with loans is not adjusted to the disadvantage of the customer in the case of loans for which the rate application has been received lower interest for them. .
In this regard, Hana Bank explained that the measures have already been completed as matters reviewed during the comprehensive audit period in 2020, a transitional point after the legalization of the right to request a lower interest rate.
In addition, Hana Bank did not have refund standards and procedures for returning excess interest from customers, so it was also discovered that refund interest rates were calculated differently for each department.
In response, the Financial Supervisory Service recommended that a refund work manual should be established and implemented on the standard for late compensation payments and the procedures for checking whether withholding was being held or not, and introducing a standard formula on for calculating repayment interest.
In addition, as Hana Bank’s exemption of early repayment fees for employee loans can be seen as ‘preferential treatment’, he insisted on improving business procedures such as the exemption of early redemption fees so that employee loans are not made under more stringent conditions favorable than general customers. .
/ Fortune Korea Reporter Kong In-ho ball@fortunekorea.co.kr
