Written by Thomas Ahearn, editor of the ESR News blog
A woman living in Lincoln City, Oregon, “was surprised to find out she’s been dead since 2019” after being informed of the news of her death in a letter addressed to her property from her bank, which is among the largest banks in the United States – according to a news report from The Oregonian / OregonLive.
“We apologize for your loss and understand this is a difficult time for you,” Wells Fargo wrote to Judy Cashner, 76, in a letter dated August 10, 2020, explaining that credit card payments received after his death would have applied to transactions made after his death, The Oregonian / OregonLive reported.
Additionally, Cashner said Wells Fargo had notified three consumer reporting agencies (CRAs) that she was dead, making it difficult for her and her husband to refinance their home so that they could replace a septic tank since their lender didn’t have the information needed to approve the loan, The Oregonian / OregonLive reported.
“That situation was eventually resolved, but weeks later thousands of dollars in mysterious ‘non-real estate’ charges remain nominally in Cashner’s credit card account. And it’s still unclear how Wells Fargo got the idea that she was dead or why he failed to verify that information before acting on it, “The Oregonian / OregonLive reported.
Citing Cashner’s privacy, Wells Fargo declined to comment on the story, but said the bank normally requires a social security number (SSN) and official death certificate to establish that a customer has died. The bank said it will investigate Cashner’s situation and give answers after inquiries from The Oregonian / OregonLive.
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