Verdict against Amazon: guarantee not as secure as expected

The guarantee is intended for customers who buy so-called marketplace items, i.e. goods that are not sold by Amazon itself but by another dealer via the site.

In this case, it is a fireplace for a good 1300 euros. The buyer had initially installed the stove and transferred the money to Amazon, where it was credited to the seller’s Amazon account. The buyer then applied for the guarantee due to alleged defects. Amazon debited the money from the seller’s account again and transferred it back to the buyer. Now the seller has sued the buyer for the money for the stove.

The Leipzig district court had last dismissed the lawsuit. The judges said that with the acceptance of the warranty case by Amazon, the matter was decided. The seller could only use Amazon at most, but not the buyer.

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